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You'll only be able to see them 2 or 3 times a year because they're booked out months between appointments. Each psychiatrist has about a thousand patients. Want to see a specialist? Good luck. I told my primary doctor that I wanted to see a dermatologist about a couple skin conditions.

He insisted I didn't need to and that he was good enough to handle it himself. Another time, I went in because my knee was hurting, which I had surgery on a few year prior.

My primary said it was just because I'm overweight and just need to exercise more. I said I really would like to make sure it's not something more serious like so he wrote me a referral to get an x-ray. I left, then called to see why I was being charged so much. I went to see a my primary doctor different one than before because I found a lump I was concerned about. He agreed it was very concerning and was going to write me an urgent referral so I could get an ultrasound.

When I called to schedule it, the earliest appointment was over 2 weeks away. Call me crazy, but that doesn't seem like a very appropriate timeline. Kaiser's online portal and general software system is awful. When I have a video appointment, they don't have a way to join from the online portal. I have to wait for them to send me a link to join. That doesn't sound too bad, right?

Well, they have either sent me the link only via text message or not at all. So I have to copy the link over to my computer to do the appointment. Still not the worst? The pharmacy - what a disaster. When nothing goes wrong, it's fine. Unfortunately, I've had multiple terrible experiences with the pharmacy. One time, they said I couldn't fill one of my prescriptions because it was too soon, even though their system texted me saying it was time to fill.

I told them I always pick up my prescriptions together so they should either both be available to fill or neither should be.

They looked through their records and said I hadn't filled one of them for over 6 months, which I knew wasn't correct since I take these meds every day and get a 90 day supply every time. Plus, these meds require my doctor to write a new prescription every time I have them filled, which they shouldn't do if I was requesting a refill too soon. I ended up picking up the meds that were ready and having to come back a few days later to get the other.

My employer-sponsored coverage started at the beginning of the year. I hadn't received my Kaiser membership cards yet so I called Kaiser. I spent over an hour talking to 2 people from Kaiser, which ultimately ended with them saying, "you'll need to work with your company's HR because we don't see you in the system.

The next day, I asked my company's HR if there was an issue. They said it looked like everything was correct on their end and even sent me a screenshot of my info in Kaiser's system. I was now able to login to Kaiser's portal, but could only access Northern California, where I used to live multiple years ago.

I had been a member of Kaiser Southern California for a couple years since then so I was very confused by what was going on. I called Kaiser back, spoke with a total of 4 people over a couple hours. The call ended with them telling me, "we changed something on your account so you should be able to access it now. Later that day, I get a text saying one of my prescriptions is out of stock. Fine, I'll just go pick up the other prescriptions that are marked as ready. I go in to pick them up.

The price is way higher than usual so I ask why. The pharmacist looked and said, "weird, for some reason it didn't go through the insurance. Do you want me to do that? He then takes a while to try to run it through insurance with his manager, comes back and says my insurance only covers a 30 day supply so I'll have to pay out of pocket.

I said, "I've been getting 90 day supply for years and it's always gone through. I said, "fine, I need the prescription so I'll just pay out of pocket. He replies, "Oh, we need to re-process it without the insurance. I see his manager talking to someone else about it. He comes back to tell me that they actually can't give me the 90 day supply at all and will need to completely start over to only give me Needless to say, I will not be staying with Kaiser any longer.

I wouldn't recommend them to my worst enemy. Saw my Dr one time for a very serious condition. Was on lots of medicine. Was not listened to. Was not checked up on. It is a medical factory line. If you are slightly diff from the normal patient and need individualized care you will not receive it here. This is an insurance company out to only make money.

Please I beg you do not support them. Thank you for reading. Get buying tips about Health Insurance delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Two years ago I had major joint pain. Then, a year and a half later….

No reply. Every week, for four weeks, I emailed with no reply. Again, I changed doctors. I waited. My KP app showed my appointment, until a week before, when it disappeared.

I email a note, asking if it was still on. Two notes later, and two days before my assignment, I got a phone call. His next first available is February. At this point I settled for any doctor that could see me, and got in to meet a very nice resident that spent time with me and even looked at my joints. The referral I was given for my joints got me to a person that could identify swelling and painful areas just by comparing sides. Same with my elbows. So, I could have gone six months waiting for an appointment with my PCP, in hopes it would not be canceled again.

Things that could have been treated as soon as discussed were discounted and treatment was seriously delayed. The doctor is the expert on the human body. But, with Kaiser, it seems that people get only urgent treatment anymore. We are told to wait six months for an appointment, but pay our monthly premiums on time. From what I have been made aware of and it was backed up by the pulmonary doctor my problem started on June 15 I was not aware that I had fluid in my lung then but it states that in the info on their website.

I was never treated for that or informed of it either. They put me on blood thinners and hospitalized me for 3 days.

I talked to the pulmonary doctor and she agreed with me. She said she did not think it was a blood clot I had back then and took me off the blood thinner because of the kind of work I do. Because an injury could cause me to bleed out faster.

She figure it was the lesser of two evils because the downside of that is that in putting me on a blood thinner and taking me off them I am now more likely to a blood clot than if I had not been put on them.

Anyways now onto the rest. I had multiple visits after the being hospitalized as follow up appointments. I went in on Sept 21, to the urgent care with swelling in my legs. They treated me but it never really went completely away. Then on Dec 8 I went to the urgent care who sent me to the er because I was suffering from shortness of breath.

They never did a chest x-ray. Methodology We analyzed more than health insurance plans to determine the best health insurance companies. Get the Forbes Advisor newsletter for helpful tips, news, product reviews and offers from a name you can trust.

Select Region. United States. United Kingdom. Chris Kissell. Fact Checked. Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Our Verdict. Our star ratings are based on a range of criteria and are determined solely by our editorial team.

See our methodology for more information. Availability: 8 states and D. Provider network. Telehealth offered? Featured Health Insurance Partners.

Coverage area. Coverage area:. In most cases, you need a referral to see a specialist. Extra Benefits from Kaiser Permanente Kaiser Permanente offers several types of perks with its health insurance plans. They include: Reduced rates on acupuncture, massage therapy and chiropractic care Reduced rates on gym memberships and digital workout videos Healthy lifestyle programs, such as online programs to help policyholders lose weight, quit smoking and reduce stress One-on-one phone consultations with a wellness coach Free access to the Calm app, which helps policyholder to use use meditation and mindfulness to build mental resilience, reduce stress and improve sleep Free access to the MyStrength app, which helps policyholders set mental health goals, track progress, and get support managing depression, anxiety and more.

Not all benefits are available in all markets. Following are some examples of how much you might pay for a Kaiser Permanente plan: Average costs for Kaiser Permanente Bronze plan. Based on unsubsidized ACA plans. Average costs for Kaiser Permanente Silver plan. Average costs for Kaiser Permanente Gold plan.

Average costs for ACA marketplace plan by company. More than 1. Health insurance cost examples are from the federal health insurance marketplace. I agree to receive the Forbes Advisor newsletter via e-mail. Information provided on Forbes Advisor is for educational purposes only. Your financial situation is unique and the products and services we review may not be right for your circumstances.

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