Accenture employee it help desk

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Accenture has a diverse and inclusive culture. Being a global organization, the company gives an open environment to employees from different backgrounds. On the whole, Accenture encourages an environment of safety, security, and flexibility while maintaining the principles of honesty and integrity.

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled and submitted. Updating Results. Home Employers Accenture India Opportunities. Accenture India. Bring your expertise to some of the most influential organizations in the world, transforming industries alongside the best of the best.

Apply on employer site Save. Opportunity details Opportunity Type. Minimum requirements Accepting International Applications. Creative Arts Creative Arts all other. Sciences Sciences all other. Hiring criteria Entry pathway. Working rights India Citizen Permanent resident Full working rights.

About Accenture Accenture is a global professional services company with leading digital, cloud, and security capabilities. Your role In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.

You will need to be well versed with basic statistics and terms involved in the day-to-day business and use them while discussing with stakeholders. You will be an individual contributor as a part of a team, with a predetermined focused scope of work. Work-life balance Work days are usually from Monday to Friday. Hiring criteria You should have or be completing the following to apply for this opportunity.

Entry pathway. Degree or Certificate. You should receive a response within one to two business days. Thank you for contacting us. You will receive an e-mail shortly to confirm receipt of your request or comment, while we route your submission to the appropriate group. To send a new question, click here. Accenture seeks a diverse range of professionals to deliver specialized capabilities and solutions to clients across all industries. For media relations contact, select an industry or capability.

If you are an Accenture employee with a question about company-related benefits, services or administrative issues, please use the resources available to you below. Accenture Portal. Access this password-protected intranet to view internal Accenture employee information including benefits, training, employee contact information, and links to Accenture webmail. Resource Center. Accenture Alumni. Accenture Support. Access the Accenture Supplier page , a self-enabled site where our valued current or potential suppliers can centrally find important information.

You will receive an email shortly to confirm receipt of your request or comment, while we route your submission to the appropriate group.

Skip to main content Skip to footer. Contact Accenture. We appreciate your interest in Accenture. Please select from the options below. General Inquiries. Find A Location View a list of local Accenture office information. Find office locations. Send us a question Submission Confirmation.

Please confirm that you wish to submit the form. All fields are required when completing this form. If Other, please specify. Phone number Please include country code. Thank You. For specific questions, get in touch below.

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If you are an Accenture employee with a question about company-related benefits, services or administrative issues, please use the resources available to you below. Accenture Portal. Access this password-protected intranet to view internal Accenture employee information including benefits, training, employee contact information, and links to Accenture webmail. Resource Center. Accenture Alumni. Accenture Support. This enables you to view directly the status of your invoices in our accounting system at a time that suits you 24 hours a day, 7 days a week.

You will receive an email shortly to confirm receipt of your request or comment, while we route your submission to the appropriate group. Skip to main content Skip to footer. Contact Accenture. We appreciate your interest in Accenture. Please select from the options below.

Contact Us. Find office locations. Send us a question Submission Confirmation. Please confirm that you wish to submit the form.

All fields are required when completing this form. If Other, please specify. Phone number Please include country code. Thank You. For specific questions, get in touch below.

Jobs Seekers Submission Confirmation. Want to look at our current job listings? Send us an e-mail. Please complete all the fields below so that we can respond to your inquiry. All fields below are required. Peter Y. Soh Washington, D. We extend that support experience to a mobile Accenture Support app , also built on ServiceNow, for the times when employees are not connected to their laptops.

The self-service area across Accenture is one of continuous improvement and investment with new capabilities being added to drive more incident volume, and resolve more incidents, via self-service channels. Accenture is moving toward having all support and services that can be self-enabled delivered that way. The Service Desk provides quality support, with industry-leading service level agreements SLAs across all channels.

The key strategic focus of the Accenture Technology Support model is to greatly reduce the number of incidents requiring Service Desk assistance through the introduction of tools and technologies that automate service delivery. New self-service and automation capabilities are being developed providing automated solutions to common problems, real-time diagnostics with semi-automated solutions for agents and self-healing technology.

Significant savings have been delivered to the organization through the introduction of an automated password reset facility, available via the Service Desk telephone system IVR. After only three months, more than 50 percent of password resets were via the new automated solution on the IVR, delivering a significant cost saving to the Service Desk organization. Other key initiatives in the area of automation include:. Assisted support We provide remote support capabilities to resolve issues anywhere, anytime, keeping Accenture people productive at client sites, in their homes, or in other locations, without the need for an in-person visit.

Today, they resolve 75 percent of the PC software issues that would previously have been resolved by onshore local teams. The business benefits of introducing Level 2 remote support are many: Accenture people remain productive in the field, the support is cost-effective as teams are located offshore, and local office support teams are freed up to focus on higher-value activities. Deskside support through local in office teams has long been a focus area for cost reduction in IT shops around the globe.

Employee centricity The support model is designed with the employee experience front of mind—to be simple and intuitive, and provide a choice of ways to interact with the support organization. When it comes to automated solutions, these are evaluated and only implemented where they help, not hinder, the employee.

This model enables Accenture people to work efficiently and collaboratively without interruption of technology issues through a continuous focus on improving employee technology support. This continuous improvement has led to a reduction in the number of incidents per employee, which in turn, has reduced cost to serve.

Cost-effectiveness has steadily improved as global IT has implemented our strategy. We continue to look at how we can further reduce support incidents, in particular, through proactive education, self-service channels and automation, which optimizes support and enables people to resolve issues, simply and quickly.

The technology support strategy is designed with Accenture people at its center, with the specific intent of making resolving an IT issue as simple as possible. Accenture people tend to be tech savvy, happy to use self-service and are often first adopters of new technology, but that also makes them harsh critics if solutions do not work well.

Customer satisfaction with technology support has been maintained at between 90 to 95 percent throughout the entire transformational journey. Newer services like remote technology support and webchat tend to have higher satisfaction scores than more established services, which helps corroborate the strategy of always pushing for the next innovation in support. Skip to main content Skip to footer.

Reducing the need for Service Desk support using proactive interventions, automation and self-service. Call for Change. Call for change. When tech meets human ingenuity.